Introduction
The Withdrawal of Enrolment and Refund Policy was formulated cognisant 2025 Standards for Registered Training Organisations (RTOs).
Scope and Application
The policy is applicable to all learners and/or prospective learners enrolling into courses offered by the College
Overview
The College understands that at times, things do not always go to plan and the learner may find themselves in the position of being unable to continue on with their training. Where a learner withdraws from their course for any reason, the following conditions will apply:
Withdrawal of Enrolment (by the Learner)
Withdrawal of Enrolment (by the learner) Skill Set / Short Course
- Refund is not offered for change of mind for Skill Sets / Short Courses, once enrolled.
Withdrawal of Enrolment (by the learner) Qualification / Course
- While we encourage learners to complete their qualification, a learner may withdraw their enrolment at any time.
- The learner must complete the Enrolment Withdrawal Form available from the AusBlock website or on request by emailing AusBlock administration.
- Upon receipt of a completed Enrolment Withdrawal Form the learner’s enrolment will be withdrawn as at the date received, and acknowledged by return email.
- Where a learner withdraws their enrolment within the 7 day cooling off period, the learner is entitled to a full refund of fees.
- Where the withdrawal is submitted outside the 7 day cooling off period, course fees will be charged in accordance with the learner’s selected payment method.
Withdrawal of Enrolment (by the College)
The College may suspend or withdraw a learner’s enrolment on the following grounds:
- Breach of any of the College’s policies or procedures
- Inappropriate or disrespectful communication with members of staff or students.
- Breaching the College’s Code of Conduct.
- Misuse of property associated with or belonging to the College.
- Unauthorised use of college property or information.
- Engaging in disruptive, threatening or bullying behaviours.
- Use of generative AI, plagiarism, cheating or collusion.
- Dishonoured payments.
- Has made or makes false or misleading statements.
- Any other reason where the College holds a genuine belief that the student is not acting in a way consistent with its terms and conditions of enrolment or the student code of conduct.
Where the College has reason to believe the student has engaged in conduct that breaches the terms and conditions of enrolment, the Code of Conduct or any item mentioned above, the College may in its absolute discretion suspend that student’s enrolment. The College will undertake an investigation into the conduct of the student and inform the student of the outcome of that investigation. Depending on the seriousness of issue the college will consider whether to apply one of the following outcomes:
- Written Warning.
- Show Cause.
- Withdrawal of enrolment.
Where the College intends to withdraw a learner’s enrolment, the College will provide notice of the intended withdrawal in writing including the reason for the withdrawal. The learner is further advised when the withdrawal has been affected.
Where the College has withdrawn the enrolment of a learner, there will be no refund of fees regardless of their enrolment pattern.
Refunds
Upfront Fee-Paying Learners
- Refund is not offered for change of mind for Skill Sets / Short Courses, once enrolled.
- Where the learner has paid for their Qualification in full at the time of enrolment and chooses to withdraw from the course within 7 days (cooling off period) of the date of enrolment, a full refund is available.
- Where the learner has paid for their course in full at the time of enrolment and chooses to withdraw from the course 7 days or more (outside the cooling off period) from the date of enrolment, no refund is available.
- Where the learner’s enrolment is not approved/rejected by the College at the time of enrolment/prior to commencing study, for example, where the learner holds a visa that does not allow study in Australia or the time remaining on the learner’s visa is not adequate to complete the training, a full refund will be provided.
- Refunds do not apply to fees associated with course extensions.
Payment Plans
- Payment plans are not available for Skill Sets or Short Courses, which require upfront payment.
- Where a learner is on a payment plan and chooses to withdraw from the course within 7 days (cooling off period) of enrolment, a refund is available.
- Where a learner is on a payment plan and chooses to withdraw from the course 7 days or more (outside the cooling off period) from the date of enrolment a $200 administration fee is payable. Remaining direct debits will be cancelled once the administration fee is paid.
Requesting of Refund
- Requests for eligible refunds of fees must be made by completing the Enrolment Withdrawal Form available from the AusBlock website or request by emailing the AusBlock administration.
- Refund is not offered for change of mind for Skill Sets / Short Course, once enrolled.