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Withdrawal of Enrolment and Refund Policy

Introduction

The Policy was formulated cognisant of the Standards for Registered Training Organisations (RTOs) 2015).

Scope and Application

The policy is applicable to all learners and/or prospective learners enrolling into courses offered by the College

Overview

The College understands that at times, things do not always go to plan and the learner may find themselves in the position of being unable to continue on with their training. Where a learner withdraws from their course for any reason, the following conditions will apply:

Withdrawal of Enrolment (by the Learner)

  • Refund is not offered for change of mind, incorrect enrolment, or any other reason for Qualifications / Courses, or Skill Sets / Short Courses
  • Whilst we encourage learners to complete their Qualification / Course or Skill Set / Short Course, learners may withdraw their enrolment at any time.
  • The learner must complete the Enrolment Withdrawal Form available from the College website or request by emailing the college administration
  • Upon receipt of a completed enrolment withdrawal form, the learner’s enrolment will be withdrawn as at the date received and acknowledged by return email.
Enrolment Withdrawal Form

Withdrawal of Enrolment (by the College)

The College may suspend or withdraw a learner’s enrolment on the following grounds:

  • Breach of any of the College’s policies or procedures
    • Inappropriate or disrespectful communication with members of staff or students
    • Breaching the College’s Code of Conduct
    • Misuse of property associated with or belonging to the College
    • Unauthorised use of college property or information
    • Engaging in disruptive, threatening or bullying behaviours
    • Use of generative AI, plagiarism, cheating or collusion
    • Dishonoured payments
    • Has made or makes false or misleading statements
    • Any other reason where the College holds a genuine belief that the student is not acting in a way consistent with its terms and conditions of enrolment or the student code of conduct

Where the College has reason to believe the student has engaged in conduct that breaches the terms and conditions of enrolment, the Code of Conduct or any item mentioned above, the College may in its absolute discretion suspend that student’s enrolment. The college will undertake an investigation into the conduct of the student and inform the student of the outcome of that investigation. Depending on the seriousness of issue the college will consider whether to apply one of the following outcomes:

  • Written Warning
  • Show Cause
  • Withdrawal of enrolment

Where the College intends to withdraw a learner’s enrolment, the College will provide notice of the intended withdrawal in writing including the reason for the withdrawal. The learner is further advised when the withdrawal has been affected.
Where the College has withdrawn the enrolment of a learner, there will be no refund of fees regardless of their enrolment pattern.