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Terms & Conditions

These Terms of Service (Terms and Conditions or T&Cs) govern your access to and use of the AusBlock ONE platform, including any websites, mobile applications, and other services provided by Australian Blockchain Association, referred to as “AusBlock ONE”, “we”, “our”, or “us”). Clients, customers and users of AusBlock One will be referred to as “you” or “user”,

In addition, any mention here about the “student” and or “learner” should be understood to be the client, customer, student of the Nation College of Australia for course and education related content.

The AusBlock ONE platform provides cryptocurrency custody services through Fireblocks and access to curated DeFi applications such as Cowswap and Aave via the respective proprietary API’s and smart contracts. Additionally, AusBlock ONE platform T&C along with National College of Australia, (NCOA) RTO 45361, T&C govern educational courses where delivered by National College of Australia through the platform. These T&Cs apply to all users of the platform.

By accessing or using the AusBlock ONE platform (the Platform) or Services, you agree to be bound by these T&Cs. If you do not agree, you must not use the platform or Services. The Services are intended for users in Australia
only.

Please read these Terms carefully, as they include important information about your legal rights, remedies, and obligations.

1 Introduction

1.1 Operator Details Australian Blockchain Association operates the AusBlock ONE platform, providing secure cryptocurrency custody and streamlined access to DeFi protocols. We use Fireblocks for custody of user funds and implement using the tested and direct API and/or smart contracts of the DeFi services. Educational courses are delivered by
NCOA, RTO 45361.

1.2 Overview of Services ‘The Services’ include:

  • Secure custody of supported cryptocurrencies via Fireblocks.
  • Deposits and withdrawals of cryptocurrencies.
  • Access to curated DeFi applications through our platform
  • Educational courses delivered by National College of Australia
  • No fiat currency services are offered at this time.

1.3 Agreement to T&Cs by registering an account, accessing the platform, or using any Services, you confirm that you have read, understood, and agree to these T&Cs. You must immediately cease use if you do not agree.

1.4 Jurisdiction These Services are available only to users located in Australia. You represent that you are accessing the platform from within Australia and comply with all applicable Australian laws.

2 Registration and Eligibility

2.1 Registration Process To use the Services, you must register an account by providing a valid email address, Australian mobile number, and password. You agree to keep your credentials secure and not disclose these.

2.2a Eligibility Criteria To create an account:

  • You must provide your legal details under your government provided ID’s.
  • You must not have been previously suspended or removed from the platform.
  • You must not be registered under multiple accounts

2.2b Eligibility Criteria To access full suite of AusBlock ONE products:

  • To access any crypto and financial service, you must undergo our KYC process
  • You must be 18 or over. We reserve the right to reject any registration at our sole discretion, and reserve the right to not disclose why.

2.2c Educational Course Eligibility For enrollment in educational courses:

  • You must meet the specific prerequisites for each course
  • Visa and change of visa
    • If a student is eligible to study in Australia at the time of enrolment the student is responsible for ensuring they hold appropriate study rights for the duration of the course. Should a student’s VISA status change at any point the student must inform the College of that change within 7 days. Students acknowledge that should a student’s study rights in Australia change that they may have their enrolment cancelled with no refund.
  • You must comply with all enrollment requirements and T&Cs set by National College of Australia, RTO 45361

2.3 Account Types Accounts can only be personal; Business accounts are not currently registerable nor supported.

2.4 KYC/AML Requirements
Before accessing any cryptocurrency trading or DeFi services, you must complete Know Your Customer
(KYC) and Anti-Money Laundering (AML) verification as required by Australian law. This includes providing identification documents and other information. Failure to complete KYC will prevent you from sending cryptocurrencies or using DeFi features and in some cases may restrict you entirely from our platform.

3 Services

3.1 Custody
 We provide custody of your cryptocurrencies through Fireblocks, a third-party custodian. Your funds are held in segregated wallets under our control. You acknowledge that while we implement robust security measures, custody involves risks such as hacks or operational failures. We are not liable for losses beyond our reasonable control.

3.2 Crypto Transaction Limits
Transactions are subject to minimum withdrawals and will be displayed on the platform. These may vary by cryptocurrency and can be adjusted at our discretion. For example:

  • Minimum withdrawal: Equivalent to $10 AUD in value.
  • No deposit limit

3.3 Deposits and Withdrawals

  • Deposits: You may transfer supported cryptocurrencies to your AusBlock ONE wallet at any time from an external wallet you own. Select the cryptocurrency and network; we will provide you with the deposit address that will be yours alone.
  • Withdrawals: You may only withdraw (send) cryptocurrencies from your AusBlock ONE wallet after completing KYC. Select the currency, use a known recipient wallet from your address book, and confirm. Before confirmation, we will display estimated network fees (if applicable). Withdrawals are processed once confirmed but may experience delays due to network conditions and or outages. You warrant that all external wallets are either owned or known recipients to you. We are not responsible for errors in wallet addresses or network selections.

3.4 DeFi Access
Through our platform, You can access curated
DeFi applications like CowSwap (for efficient swaps) and Aave (for lending/borrowing) via CowSwap and Aave API’s and or smart contracts respectively provided by our infrastructure

  • You must have cryptocurrencies in your AusBlock ONE wallet.
  • Transactions are executed on-chain through said integrations, but you acknowledge DeFi risks such as smart contract vulnerabilities and permanent loss. We facilitate these as principle, not as your agent, and may use back-to-back transactions with third parties.

3.5 Service Discontinuation
We reserve the right to discontinue any Service (e.g., access to a specific DeFi app) at any time. We will provide at least 7 calendar days’ notice. Upon discontinuation, we may migrate your assets if inside the services api and or contract. If no action is taken, we may liquidate positions, and return proceeds to customers custody wallet.

3.6 Educational Courses
Educational courses are delivered by National College of Australia, RTO 45361, through the Platform. Course enrollment, completion requirements, and academic policies are subject to additional terms specific to each course.

4 Fees

4.1 General Fee Disclosure
Fees are displayed on the Platform and may change with notice. You agree to pay applicable fees for using the Services.

4.2 Specific Fees

  • Cowswap Fees: We collect a partner fee during swaps executed via Cowswap integrations, included in the quoted rate.
  • Aave Fees: We collect fees on earned interest from Aave positions upon withdrawal, deducted from accrued amounts. Network fees (gas) are passed through to you and displayed before confirmation. No fees for deposits; withdrawal fees may apply depending on withdraw amount, and interest accrued.
  • Course Fees: Course fees are set by National College of Australia, RTO 45361 and are displayed on website as well as will be displayed at the time of enrollment.

5 Security

5.1 Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)
We are registered with AUSTRAC as a digital currency exchange provider. We collect and verify personal information during KYC registration to comply with AML/CTF laws. We may report transaction activity to AUSTRAC and conduct audits at any time. If you do not assist with compliance, we may refuse services, suspend your account, or terminate access. We may block, freeze, or reverse transactions suspected of unlawful activity.

5.2 Multi-Factor Authentication
In addition to login credentials, we may require you to set up two-factor authentication (2FA) for added security. 2FA may be required during login and for confirming transactions as an added layer of security to protect you, while using the Platform. You are solely responsible for securing your 2FA device, and recovery codes.

5.3 Other Security Measures
You must protect your account from unauthorized access, use strong passwords, and install antivirus software. We may suspend accounts for security reasons and suspicious repeated failed logins.

6 Risks Associated with Cryptocurrencies

6.1 General Risks
Cryptocurrencies are volatile and may lose all value. Trading or holding involves significant risks, including market fluctuations and regulatory changes.

6.2 Legal Status
The status of cryptocurrencies varies by jurisdiction. You are responsible for ensuring compliance with Australian laws.

6.3 Cyber Risks, Delivery, and Custody
Risks include hacks, network failures, and smart contract bugs. While we use Fireblocks for custody and utilize known and well trusted DeFi services, we are not liable for losses from events beyond our control, provided we took reasonable measures.

6.4 Ownership
You warrant that all cryptocurrencies deposited are legally owned by you.

7 User Obligations and Restrictions

7.1 Prohibited Activities You must not:

  • Provide false information.
  • Engage in market manipulation, money laundering, or illegal activities.
  • Use the platform for commercial purposes without consent.
  • Distribute malware or overload the infrastructure.
  • Reverse engineer the platform.

7.2 Compliance
You agree to comply with all Australian laws, including AML/CTF and the Corporations Act.

7.3 Representations and Warranties
You represent that you are authorized to use the Services and that your actions do not infringe third-party rights.

8 Educational Course Policies

8.1 Visa and Change of Visa as applied by National College of Australia, RTO 45361.
If a student is eligible to study in Australia at the time of enrollment, the student is responsible for ensuring they hold appropriate study rights for the duration of the course. Should a student’s VISA status change at any point, the student must inform us of that change within 7 days. Students acknowledge that should a student’s study rights in Australia change, they may have their enrollment cancelled with no refund.

8.2 Cancellation of Enrollment
National College of Australia, RTO 45361, reserves the right in its absolute discretion to cancel the enrollment of any learner who breaches these terms and conditions. Should a learner be suspended for any reason, that learner shall not be entitled to a refund of any sort at any time pending the outcome of the reason for that suspension. Should a suspension result in the learner’s enrollment being cancelled, that learner shall not be entitled to any refund.

8.3 Grounds for Cancellation of Enrollment include:

  • Violation of any of the platform’s or National College of Australia’s, RTO 45361, policies or procedures
  • Inappropriate or disrespectful communication with members of staff or learners
  • Misuse of property associated with or belonging to the platform or National College of Australia, RTO 45361
  • Unauthorised use of company property or information
  • Engaging in disruptive, threatening or bullying behaviours
  • Time wasting
  • Use of software or websites intended to plagiarise assessments such as an ‘article spinner’ or AI tools such as ChatGPT, Claude, Grok, etc.
  • Ignoring supervisor direction or instruction
  • Plagiarism

Notice of cancellation of enrollment will be made in writing to a learner. A learner who has their enrollment cancelled will not be eligible for any refund of any sort and will no longer be eligible for training with National College of Australia, RTO 45361.

8.4 Plagiarism
Plagiarism will not be tolerated and may lead to the cancellation of enrollment with no refund, including instances where students who are warned about plagiarism continue to submit work that is not their own. By enrolling in a course, students acknowledge that:

  • All assessments submitted will be their own personal work, and that they will not copy the work of another student, or solicit someone else to complete the assessments or falsify evidence in order to support the assessment/evidence submission
  • Any extracts in written assessments will be correctly referenced to acknowledge the source of the information gathered and used.
  • Civil penalties may apply where students use the intellectual property of National College of Australia, RTO 45361 for purposes other than the completion of their own enrolled studies
  • Action taken in relation to copying, cheating, or dishonest conduct in relation to the above will be applied to any learner found submitting work that is not their own

8.5 Re-submission of Plagiarised
Work Learners accept there will be a $50 re-submission fee per assessment that has been returned by a trainer to a learner because of plagiarism or marked as not yet competent because of plagiarised work. Learners accept that no assessments will be marked until the $50 fee is paid.

8.6 Code of Conduct Learners must:

  • Be respectful in communication and actions towards fellow learners, trainers and all members of staff
  • Act ethically, truthfully and honestly at all times
  • Not behave in such a way that might damage the good name and image of National College of Australia, RTO 45361 or AusBlock One
  • Demonstrate respect for the laws and socially accepted norms of Australia

8.7 Refund Policy for Educational Courses

  • Where the learner has paid for their course in full at the time of enrollment and chooses to withdraw from the course within 7 days (cooling off period) of the date of enrollment, a full refund is available
  • Where the learner has paid for their course in full at the time of enrollment and chooses to withdraw from the course 7 days or more (outside the cooling off period) from the date of enrollment, no refund is available
  • Where the learner’s enrollment is not approved/rejected at the time of enrollment/prior to commencing study, for example, where the learner holds a visa that does not allow study in Australia or the time remaining on the learner’s visa is not adequate to complete the training, a full refund will be provided
  • Refunds do not apply to fees associated with course extensions

8.8 Early Completion
Should you complete your course before payment of the total course fees are made, you must pay the full amount owing to National College of Australia, RTO 45361 before receiving your qualification or statement of attainment.

8.9 Change of Course

  • Learners wishing to change their course within the 7 days cooling off period can do so without incurring the change of course fee
  • A fee of $149 is payable by students wishing to change their chosen course after the 7 days cooling off period including access to training materials, trainers and assessors. Further charges may apply if changing to a higher qualification
  • If a learner wishes to change their course again an additional $299 fee will be incurred
  • Learners may only apply for two changes of course throughout the duration of their course

8.10 Course Extension
Extensions will be granted by National College of Australia, RTO 45361, at its absolute discretion. If an extension is granted, an extension fee of $299 must be paid by the learner.

8.11 Fair Go
You must make a reasonable effort to complete the course in your own time. You acknowledge that National College of Australia, RTO 45361, provides online education. All learning materials are provided for you to study and complete in your own time. While assistance is provided for your study, you understand that trainers are only able to provide occasional support. An example of occasional support might be an email or telephone query to your trainer to clarify a question before attempting an answer. Trainers are unable to provide you with answers or complete the work for you.

9 Privacy

We collect personal information in accordance with our Privacy Policy (available on the platform). By using the Services, you consent to collection, use, and disclosure for KYC/AML, service provision, educational purposes, and legal compliance. You may access or update your information via your account. For educational courses, personal information may be shared with National College of Australia, RTO 45361 as necessary for course delivery and compliance.

10. Limitation of Liability and Warranties

10.1 General
To the maximum extent permitted by law, we exclude all warranties except those under Australian Consumer Law. We are not liable for indirect losses, such as lost profits.

10.2 Non-Excludable Provisions
For non-excludable guarantees, our liability is limited to resupplying Services or paying the cost thereof.

10.3 Aggregate Liability
Our maximum liability is limited to fees paid by you.

10.4 Indemnification
You indemnify us against losses from your breach of these Terms.

11 Variation of Terms

We may vary these Terms with notice via the Platform or email. Continued use constitutes acceptance.

12 Suspension, Termination, and Cancellation

We may suspend or terminate your account for breaches, illegal activity, or legal requirements. You may terminate by contacting support, provided no pending transactions. For educational courses, separate cancellation policies apply as outlined on National College of Australia, RTO 45361 and mentioned National in Section 8 .

13 Dispute Resolution

Complaints can be submitted to [email protected]. We aim to resolve within 30 days. For educational course disputes, additional procedures may apply through National College of Australia, RTO 45361.

14 Force Majeure

Force Majeure Event means any of the following causes or contributing factors provided that they are outside the reasonable control of the affected party: (a) Act of God, earthquake, cyclone, typhoon, tornado, hurricane, fire, explosion, flood, landslide, lightning, storm or other adverse weather conditions, tempest, drought, fire or meteor, emergency (declared or not), and other heavy and inclement weather or other event that adversely affects such things as (but is not limited to) the internet and world wide web, electronic and other forms of communications, computer hosting, computer functions, electricity and other essential services, manufacturing processes, treatment processes, transportation, supply chain processes, delivery, installation, construction, erection, commissioning, repairs, servicing and decommissioning and all other types of business interruptions; (b) War (declared or undeclared), invasion, act of a foreign enemy, hostilities between nations, civil insurrection or militarily usurped power; (c) Act of public enemy, sabotage, malicious damage, terrorism or civil unrest; (d) Confiscation, nationalisation, requisition, expropriation, prohibition, embargo, restraint or damage to property by or under the order of any government or government authority; (e) Industrial action of any kind not specific to the affected party; (f) A breakdown or failure of equipment; (g) Contamination of any kind; (h) Health related events (including declared health emergencies, local and large scale outbreaks of contagions, infections, diseases, illnesses, epidemics and/or pandemics (whether natural, artificial, physical, mental or a combination of things)); and (i) An act or omission of a third party that could not have been reasonably prevented or avoided by the affected party.


Notice and Suspension of Obligations
If a party to this agreement is affected, or likely to be affected (the affected party), by a Force Majeure Event:

That party must immediately give the other prompt notice of that fact including:

  • full particulars of the Force Majeure Event;
  • an estimate of its likely duration;
  • the obligations affected by it and the extent of its effect on those obligations; and
  • the steps taken to rectify it; and

The obligations under this agreement of the party giving the notice are suspended to the extent to which they are affected by the relevant Force Majeure Event as long as the Force Majeure Event continues.

Effort to Overcome
An affected party claiming a Force Majeure Event must use its best endeavours to remove, overcome or minimise the effects of that Force Majeure Event as quickly as possible. This does not require a party to settle any industrial dispute in any way that it considers inappropriate.

Alternative Supply
 During any period in which an affected party to this agreement is not performing obligations because of a claimed Force Majeure Event, the other party may (but need not) make alternative arrangements for the performance, whether by another person or otherwise, of any obligation which the party claiming the Force Majeure Event is not performing without incurring any Liability to that party.